portousSoftware house

Services / Support & operations

Support & operations

This is the part most agencies skip. We keep your product running: watching it, fixing what breaks, updating what ages, and improving what people ask for.

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What you get

  • Monitoring and alerts, so we know before your customers do
  • Fixes and security updates included
  • A monthly report in plain language: what happened, what changed
  • A list of improvements, done in order of value

Good for

  • Products we built, and products others built
  • Businesses without an in-house tech team
  • Anything that must not go down on a Friday night

How we work

Six steps. The same ones every time.

You always know which step we are on, what is done, and what comes next.

  1. 01

    Discover

    We understand your business, your users and what the product must achieve, in plain numbers.

  2. 02

    Design

    Flows, screens and the data model, tested with you before anything is built.

  3. 03

    Build

    We build in weekly steps and show you working software, not slides.

  4. 04

    Test

    Real devices, real data, real edge cases, and your team tries it too.

  5. 05

    Launch

    We put it live carefully, with your team, with a way back if needed.

  6. 06

    Support

    We keep it running: monitoring, fixes, improvements, every month.

Related work

Where we've done this

All work →

Built and run by PortousMobile apps · Custom software & integrations· Palestine

PalEat

PalEat is the app people across Palestine use to order from restaurants, supermarkets, cafés, butchers, pharmacies, florists and shops, pay by card or Apple Pay, and watch the rider come to the door on a live map. It sends parcels with Box, gives money back with PalEat Cash, and speaks Arabic and English. Portous built it, runs it, and ships a new version every couple of weeks.

Built and run by PortousMobile apps · Product design· Palestine

Captain Volt

The app PalEat's riders work from. They go online, get offered nearby jobs with the pay and the distance shown up front, and follow four clear steps from the shop to the customer. Earnings, a wallet and a busy-areas heatmap are built in. One app, on iOS and Android.

Custom software & integrations · Support & operations

Self-hosted WhatsApp gateway

We run an open-source WhatsApp gateway on our own infrastructure and connect it to Anni, so customers get their sign-in code on WhatsApp in seconds. Multi-session, signed webhooks, an API, and n8n nodes for automations. We did not write it. We chose it, branded it and operate it.

Questions

Things people ask us

Do you support products you didn't build?
Yes, after a short review to know what we're taking on.
What does a plan cost?
It depends on the product and the response time you need. Plans start small and are month to month.
What's included?
Monitoring, fixes, updates, a monthly report, and a set number of improvement hours.

Other services

Have a product in mind?

Tell us the problem in a few lines. We'll tell you what it needs, what it costs, and how long it takes.

Start a projectSee our work