Work / TikTonic ordering bot
Automation and AI
Merchants order stock inside a chat. No app, no phone calls.
TikTonic's merchants order stock by chatting. The bot recognises them by phone number, shows the catalogue with pictures, builds a cart, places the order, and answers questions about balance, invoices and history. Built on Telegram for testing and designed to move to WhatsApp.
- Client
- TikTonic
- Industry
- Distribution
- Services
- Automation · AI features
- Platforms
- n8n, Telegram, WhatsApp
- Year
- 2025
Results
- Workflows
- 5
- Nodes
- 99
- Guides
- 4
What it does
What it does, feature by feature
- Merchant recognised by phone number
- Catalogue with pictures, cart and order
- Balance, invoices and order history in chat
- Arabic conversation
- API specification for the client's team
- Migration guide from Telegram to WhatsApp
The challenge
Merchants will not install another app. The ordering had to happen where they already are, in Arabic, and connect to the client's own systems later without rebuilding.
What we did
Five n8n workflows: one conversation flow and four data services it calls. A test store for the pilot, and an API specification written for the client's developers to connect their real system. Guides for setup, WhatsApp migration and the API.
The outcome
Handover package delivered: five workflows, ninety-nine nodes and four guides. Going live depends on the client's API.
Next screens
Self-hosted WhatsApp gateway →Have a product in mind?
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