Work / AI booking confirmation calls
Automation and AI
Seconds after a booking, a phone call in Palestinian Arabic confirms it.
When a customer books, Anni checks whether the business has calls switched on and hands the booking to an n8n workflow. Within seconds a voice agent phones the customer in Palestinian Arabic to confirm. A second workflow reads the result and confirms or cancels the booking on its own, with the transcript, the duration and the cost saved on the record.
- Client
- Anni
- Industry
- Appointment booking
- Services
- AI features · Automation
- Platforms
- n8n cloud, Vapi
- Year
- 2025
- Where
- Palestine
Results
- Booking to call
- 5 to 10 s
- Typical call
- under 1 min
- Staff involved
- 0
What it does
What it does, feature by feature
- Outbound call within seconds of a booking
- Palestinian Arabic voice
- Confirm, cancel or reschedule detected from the call
- Transcript, duration and cost stored on the booking
- Per-business switch and webhook
- Phone-number validation before dialling
The challenge
No-shows cost salons and clinics real money, and nobody has time to phone every customer. The call had to sound local, run without staff, and never act on a bad phone number.
What we did
Two n8n workflows and a Vapi voice agent. Strict validation of Palestinian mobile numbers before any call. A per-business switch and webhook. Every outcome written back to the booking.
The outcome
Built end to end and tested against real bookings. A typical call runs under a minute. Offered on the Pro plan and above.
Next screens
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